That way both parties can work together to quickly resolve the situation.ĬreditDonkey is a tv comparison website. Remember to be clear, straightforward, and polite to the customer service representative. But before you contact them, make sure you have a clear idea of your problem and how you want it solved. You have several ways to get in touch with DIRECTV. View their resource center for more information. But they also have an official moderator who can give official advice or directions. Most times, other fellow customers will respond to your queries. You can also view questions or problems posed by other customer and the solutions they found. Tweet them at Web Forum:ĭIRECTV's parent company, AT&T, has a dedicated forum and resource center, where you can post a question about their services or products. You can use it to commend them, talk about your favorite shows, or even vent or complain about something. Twitter is a quick and easy way to connect with DIRECTV. It's good for large households with several TVs. No matter your issue, having a clear goal and objective will make it much easier for customer service to help.ĭIRECTV's new Genie HD DVR lets you record up to 5 shows at once and store up to 200 hours of HD video. From there, you can either ask for a refund or have your bill changed accordingly. Have a billing question? Identify which billing cycle you'd like to discuss, Make sure to clearly explain the situation. Then when you call, refer to that specific package to proceed with subscribing and installation. Is your service out? Ask them calmly and politely whether it would be possible to get a refund for the days of no service.ĭo you want to start new service? Research the specific packages or DIRECTV promotions that interest you. Having a specific goal in mind helps DIRECTV customer service to assist you. You can also sign up through their official website, or call 1-88. Mention code 110555 and get a $100 gift card when you order new service. Call (833) 972-1006 for the latest promotions from USDIRECT, a CreditDonkey partner and DIRECTV authorized dealer.
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